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Top 5 Reasons the “C Word” Should Be Your Priority

Posted by simontoffel on 12th January 2009

I’m not going to tell you that “content is king.” You already know that. There are reasons why your best bet for running a successful online business revolve around your content though.

1. Links

If you provide good, quality content, it is going to attract links period. It is true that this will not always happen without the appropriate attention to site promotion, but once people see your content, they will link to it if it is good. It’s that simple. There are tons of sites dedicated to linking to (what they perceive to be) good content alone. That is their whole purpose.

Look at sites like Drudge Report or Techmeme or even Google News for that matter. While the ways these sites choose what content to display may differ from each other, they are each rooted in what they consider to be valuable content, and everything on these sites links out to other sites. With good content, there is no reason why sites like these (or others depending on your niche) can’t be linking to your content.

When your content generates more links, it is likely to achieve greater visibility right along with them. Whether that be from search engines, blogs, or sites like those mentioned above, more doorways are created for entering your own site. People don’t link to bad content (generally speaking) unless they wish to insult it, or are for some reason misled about what they are linking to.

2. Sharing

Links are really just a way that people share content. But there is no question that as an online entity, you have to consider social networks. People love to share content via Twitter, Facebook, MySpace, etc. Not to mention the ones that are made specifically for content like Digg and StumbleUpon.

In fact, you might as well give readers an easy way to share your content by offering social links within it. RSS feeds are typically a good idea too. This is just one more doorway for people to get to your content, and an ongoing one at that, should they stay subscribed to you feeds (they will also keep your brand fresh in readers’ minds). Then There’s the fact that feed readers often offer their own sharing features leading to even more opportunities for more people to see your work.

These things are the word-of-mouth of the online world. There’s no reason to rule out word-of-mouth in the physical world either. For example, I might tell my mother-in-law that I read this fascinating article on WebProNews today, and she might say something like, “Hmmm, what is this WebProNews? That sounds like something that I would be interested in. I should check that out. What’s the URL for that?”

But again, if your content sucks, nobody is going to share it unless they intend to insult it. This brings me to the next reason why content should be a priority, and that is…

3. Reputation

If people are out there insulting your content, your brand’s reputation will only be damaged. Remember, word-of-mouth works both ways. This is one reason why reputation management is so important. It’s not just about your own personal reputation, it’s about that of your entire business.

Creating good content establishes credibility. When someone views your content and learns something from it or likes what they see, they will (if even on a small scale) develop some amount of trust toward you (and potentially your brand) as a credible source for information within your niche of expertise.

4. Audience

The more linking and sharing of your content, the more your audience is likely to grow. Isn’t this reason enough to make your content good? When you develop a positive reputation online, that in itself tends to snowball as well. People throw your name around a lot, and you can even become something of a mini-celebrity. Then people will be inclined to check out your content based on name recognition alone. People will see your name referenced frequently, and want to know what you’re all about. If your content is good and appealing to them, they’ll keep reading it and share your content with others.

5. Money

In the end, it is truly money, which we all seek is it not? It’s not all that matters, but in the business world, it’s a pretty good chunk of what matters. That’s why we’re all in it. Otherwise, we wouldn’t be businesses. We’d be non-profit organizations.

Well, when you have an established audience and a good reputation, the amount of revenue your business brings in is likely to increase. If your business plan entails selling ad space, there’s nothing advertisers like better than getting their messages out to large numbers of targeted people (in this case, your audience). And there’s nobody that customers like to buy goods and services from (particularly online) than a business with a good, solid reputation. And both your audience and your reputation can be boosted incredibly by the quality of the content you offer the general public.

I’m not giving away trade secrets here. I’m not selling anything other than common sense. I know this isn’t groundbreaking advice. Yet nearly every day, I see people trying to earn a living online using wretched content, and they’re (possibly even unknowingly) only hurting their chances of doing so.

Content can be the road to riches or the path to poverty. That is why if you’re trying to run an online business, it must be a priority.

Posted in Social media, business, marketing, social networks | No Comments »

Meebo Loses Facebook Temporarily

Posted by simontoffel on 12th January 2009

Less than a month ago, Meebo announced that it would begin including both MySpace and Facebook into its instant messaging and group chat services. These two networks joined AIM, Yahoo, Google, MSN, and others in Meebo’s repertoire.

However, Facebook has now  requested that Meebo remove its network for the time being, and Meebo has complied. Seth at the Meebo blog writes:

We have been speaking to the Facebook team, and it turns out, they’d like us to connect to their network in a different way - a way that works with their log-in security protocols. In the interim, they asked us take Facebook off Meebo, and we agree with them.

However, we were glad to hear that the Facebook team was genuinely excited to see their network on Meebo, especially since they already have plans to open Facebook Chat. They also committed resources from their Chat and Facebook Connect teams to do extra work with us to get Facebook Chat back on Meebo “really, really soon.”

In December, Meebo’s users grew to about 45 million, presumably as a result of adding MySpace and Facebook connectivity. Seth did not share how many of those are from Facebook, but I would imagine Meebo is eagerly awaiting getting the fast-growing social network back on board.

Posted in Social media, social networks | No Comments »

How the hell you get fired on your day off?

Posted by simontoffel on 12th January 2009

People are fired in all kinds of rude ways, but they typically don’t make the news. Get fired via Facebook, though, and the world goes “huh?”

Crystal Bell, fortunately, wasn’t humiliated via any public communication; her boss sent notice via private message. According to the Calgary Herald, Bell, who’d been employed at a spa only two weeks, skipped a staff meeting on a day she wasn’t scheduled to work.

This answers Smokey’s question: How the hell you get fired on your day off?

Other questions go unanswered, though, as those who are not self-employed may be taken aback by the impersonal method of termination. Bell’s boss defended the move saying she tried to call but Bell ignored her phone.

Still it raises the question of whether this is an isolated incident or the wave of the future: getting the digital ax via email, social network, instant message, yikes—Twitter? Will someone get fired in leet?

Blaise Alleyne at Tech Dirt plays out that scenario:

unfortunatesoul btw you’re #fired sry

Unfortunatesoul’s likely response: @bgboss i can haz welfare chek?

As someone with a communication background, let me say that this probably isn’t the best way to go about it. If management is unconcerned with the employee who is fired, management should consider the remaining staff and how they perceive the act. As they internalize and empathize, such indifference may contribute to I’m-just-a-cog-in-the-wheel bitter disloyalty in the future.

Posted in Social media | No Comments »

Social Networking Needs Core Purpose

Posted by simontoffel on 18th September 2008

IT managers wrongly believe that successful communities form spontaneously after social software tools are installed, according to Gartner Inc. IT and business managers in charge of deploying social software need to choose a core purpose for the community and arrange implementation to achieve that purpose.

“Contrary to the common perception that vibrant communities arise spontaneously, starting with a carefully chosen purpose does not limit participants. It gives them the direction they need to form a productive community” says Anthony Bradley, managing vice president at Gartner.

“As those initial communities gain momentum, other groups will use the social application to build their own communities, and this is how social applications achieve widespread adoption across the enterprise”

Bradley said that many IT organizations fall into the trap of following “worst practice” installing social software in the expectation that productive communities will emerge spontaneously. According to Gartner its discussions with clients revealed that while 70 percent of the communities typically fail to come together, the other 30 percent that succeed have purposes unintended by the planners of the social software.

According to Gartner a good purpose for a social application has seven key characteristics:

1. Magnetic
The purpose should draw people directly to participate, immediately appealing to the “What’s in it for me” characteristic.

2. Aligned
Purpose should align with business value that is the “What’s in it for the business” value, be it direct or indirect.

3. Low Risk
Organizations are advised to resist the temptation to opt for high-risk communities, which seem to offer the greatest potential for business value. They are better revisited once social applications have gained momentum.

4. Properly scoped
Gartner advises organizations to start with a minimal scope and focus on growing a community’s scale as fast as possible. Once the community has scaled up, users will guide on how to expand the scope.

5. Facilitates Evolution
Purposes must be selected that both the organization and community can build on. A “purpose road map” will allow for growing the scope of communities or establishing other applications and communities with the goal of progressing toward a highly collaborative enterprise.

6. Measurable
The success of a good purpose can be measured. Especially early on, when organizations are skeptical of social applications, Gartner advises choosing a purpose where business and community value can be clearly measured.

7. Community-Driven
The value must come from the community. The best communities contribute far more to themselves than do the enterprises that support them. If the purpose requires the enterprise to contribute most of the content, and the community participants are mere readers, the enterprise has simply used the new technologies as another channel to push communications.

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