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Scam-tainted Satyam Computer Services, which lost out on an earlier BSNL ERP contract due to its inability to produce a Letter of Comfort from any bank, is once again in the race for BSNL’s mega outsourcing deal.

The contract entails implementation of operational support systems and billing support systems for the 93 million new GSM lines that Bharat Sanchar Nigam Limited (BSNL) is adding. The contract has been pegged at $1.2 billion.

The companies in the fray, apart from Satyam, are:Indian IT majors Tata Consultancy Services, Infosys and Wipro, along with HCL Infosystems, Tech Mahindra, and Spanco Telesystems.

TCS, HCL and Tech Mahindra have bid for all zones. Spanco has bid for north and west zones, Infosys for west and south, and Wipro and Satyam for east and south zones.

The estimated budget for each zone is Rs 1,500 crore.

New Delhi, December 22nd 08: HCL Infosystems, India’s premier information enabling and leading ICT System Integration Company inaugurated its Software Development Centre ‘Centre of Excellence for BFSI Software’ at Jaipur. HCL has established the centre with the objective of designing & developing customized software solutions for the Banking, Financial Services and Insurance (BFSI) Segment. Currently with 300 professionals, HCL plans to double its workforce at this newly inaugurated centre over the next 2 yrs. The centre was inaugurated by Mr. Ajai Chowdhry, Founder - HCL, Chairman & CEO, HCL Infosystems Ltd at Jaipur. Spread over an area of 4,175 Sq. meters, the ‘HCL Centre of Excellence for BFSI software’ is the first software development centre to be opened by any of the major ICT companies, in the state of Rajasthan.

This centre will be developing software with bi-lingual capabilities which is very critical for facilitating banking in smaller towns and rural operations of private/nationalized banks and as well as cooperative banks. HCL is an established player in the BFSI System Integration space and offers solution like core banking solutions cheque truncation, cash management, treasury solutions, document management solutions, risk management solutions, MIS & BI, data centre design & branch rollout solutions.

Speaking on this occasion Mr. Chowdhry said “This Centre will augment our range of software solutions that we offer to our customer. This ‘Centre of excellence for BFSI Software’ will also enable us to offer a comprehensive range of customized solutions that will further enhance our capability and reach in delivering System integration solutions in the BFSI space”

HCL is focused on providing a broad range of System Integration solutions and services to the customers in the domestic market. This centre brings the capability to offer solution in 14 Indian languages.

source: HCL

A Landmark Customer Service Initiative in the Indian ICT Industry

• First of its kind initiative by an IT company in India
• HCL sets new benchmark for Laptop service & support
• 24*7 Round the clock anytime, anywhere service
• HCL Touch Service reaches out to over 4000 towns across India
• Support in 11 Regional languages in addition to Hindi & English
• Offers Lifetime telephonic support to Leaptop customers

New Delhi, December 17th 08: HCL Infosystems, India’s premier information enabling, ICT System Integrator and Distribution Company today announced a pioneering initiative in the Indian ICT sector to further strengthen its customer care services. In an unprecedented move, HCL today announced the launch of ‘HCL TOUCH’ its 24X7 round the clock, service & support for its Leaptop customers.

‘HCL Touch’ sets a new benchmark for laptop service in the country and offers the support that today’s users will need. A laptop user of today uses his/her machine both at work and at home, works at home & while travelling and looks for a round the clock support with the facility to service his laptop anywhere he travels in India or abroad.

This new service has been configured keeping today’s customer requirement in mind. It has various customer features some of which are described below.

HCL Touch Initiative

• 24*7*365 Round the clock, Lifetime support.
• Touching over 4000 towns across India.
• Universal Support no.- 1860 1800 425.
• Support in 11 regional languages.
• Response and repair within 24 hours.
• SMS & Email based support facility.
• Repair Factory for specialized component level repair in India.
• Largest Direct IT Support Infrastructure of the country.
  • 505 Company owned outlets.
  • 390 Spare part Ware Houses.
  • 14 Remote support centers.
  • 150 Specialized Repair Centers.
  • Pan India Onsite direct HCL service.

HCL Touch offers round-the-clock service to Leaptop users across India through a universal customer care number. Support is offered in 11 regional languages, in addition to Hindi & English making it a very customer centric service addressing the needs of consumer both in Metros and the interiors of India.

HCL touch delivers for the first time in India a number of value added services that today’s laptop user looks for. Services such as “Network and Email support”, Peripherals & Hardware Configuration Support”, “Fortressing Support”, “Preventive Health Care” support, “Tracking Services” etc. This is also backed by several other initiatives such as SMS request for support, pick & drop facility, and “On Site” direct Company service anywhere in India at the customer’s premises.

This landmark Laptop service will be delivered through India’s largest IT Service & support network. A network that, reaches out to over 4000 towns, The HCL touch network consists of 14 remote support centres, 505 Service offices, 390 Ware houses & 150 repair centres, all of which are company owned, making it India’s Largest Direct IT service Infrastructure.

Speaking on the occasion, Mr. Ajai Chowdhry, Chairman and CEO, HCL Infosystems said, “Customer has always been at the core of HCL’s business with customer care services as a top priority. This initiative has been designed to address the service needs of today’s customer, and will take us closer to the customer. By further extending our reach and offering round the clock service, HCL Touch will enable us to cement our stand in the industry as a customer centric organization.”

To further enhance its consumer engagement, HCL also unveiled a new logo for HCL customer service today. This initiative will be supported by a series of customer seminars across the country to update HCL customers with the benefits ‘HCL Touch’ services. Also HCL will be organizing special dealer meets to educate dealers and will be rolling out an advertising campaign around this initiative.

Source: HCLInfosystems

HCL has unveiled its HCL Infiniti Challenger Series range of workstations based on Intel Core i7 Quad core processor with faster, intelligent multi-core technology that applies processing power dynamically when needed most, thus delivering an incredible breakthrough in workstation performance. An unprecedented four-core, eight-thread design with Intel Hyper-Threading Technology & with more than double the memory bandwidth ensures faster memory access & incredible performance.

Commenting on this launch, Mr. George Paul, Executive Vice President, HCL Infosystems Ltd said, “HCL’s Infiniti Challenger equipped with Intel Core i7 Quad-Core Processing power enables faster user experience. This model is positioned for various multimedia tasks like image rendering and photo editing, gaming and the animation industry.” He also added, “With this launch HCL continues its legacy of being the first movers to introduce high end technology products to India .”

The processor’s frequency can be dynamically increased through Intel® Turbo Boost Technology thus making it ideal for various applications like digital media creation & highly threaded games.The Intel core i7 processor offers true multi-core design with features of an integrated memory controller, accelerating performance for productivity, content creation, entertainment, and gaming. In addition, this architecture includes Intel Smart Cache for rapid access to memory, with 8 MB shared L3 cache for ultra efficient data storage.

Launched at a price of Rs. 55,000/- onwards, HCL Infiniti Challenger Series workstations will be available through HCL’s wide distribution network across India . The shipment of this new range of desktops will start in mid December 2008.

ROCHESTER, N.Y., Nov. 19, 2008 – Xerox Corporation (NYSE: XRX) today announced a strategic global alliance with HCL Technologies, a leading global IT services company. HCL will serve as a systems integrator for Xerox’s managed print services offering - which helps companies control their office print environment to achieve continual cost savings and productivity gains.”The partnership with HCL will open new opportunities for Xerox in this high-growth market while bringing sustainable business benefits to more customers worldwide,” said Stephen Cronin, president, Xerox Global Services.

The joint, go-to-market offering combines Xerox Office Services and systems with HCL’s desktop management and infrastructure expertise to help enterprises gain control of printing, copying and other document-related costs. Effectively managing the office can lead to reduced print costs; faster and easier management of documents; lower compliance and security risks; a higher level of service to end users; and environmental benefits.

“This partnership represents an opportunity to transform the way enterprise print environments are managed,” said Anant Gupta, president, HCL Technologies Infrastructure Services Division. “With the collaborative efforts of two market leaders we will create new, value-added solutions that will drive additional efficiencies throughout the office setting.”

HCL currently manages more than 600,000 desktops and supports seven million helpdesk contacts. The company leverages its extensive global offshore infrastructure and its 20-country network to provide multi-service delivery in key industries such as financial services, manufacturing, government, telecommunications, life sciences, retail and energy.

source: Xerox corporation